Optimizing Field Operations for
Aero Control Systems
Redesigning field service mobile tool
AeroControl Systems, a field service company, was struggling with operational inefficiencies. Their existing process for managing service requests was disjointed, leading to challenges in coordinating customer data, work orders, scheduling, and technician assignments.
Role
UX Designer
Industry
HVAC Manufacturing
Platform
Mobile
A disconnected and manual system for managing work orders, scheduling, and customer data was causing significant operational inefficiencies and communication gaps for AeroControl Systems.
The Mission: A Streamline Mobile Solution
The objective was to design a centralized iOS mobile application that streamlines daily tasks for field technicians by automating scheduling and improving access to critical information.
My Process: From Research to Reality
A user-centered design process moved from stakeholder research and iOS-specific prototyping in Figma to iterative usability testing, ensuring the final solution was highly effective and intuitive.
The Impact: Measurable Improvements
The new Aero Control mobile application had a significant and measurable impact on business operations:
Technician Efficiency: Job assignment and scheduling became 40% faster.
Customer Communication: Real-time status updates drastically reduced missed appointments.
Data Clarity: Technicians had simplified, immediate access to work orders and customer details on the go.
Administrative Oversight: The new system provided enhanced capabilities for tracking technician locations and distributing workloads more effectively.
Ultimately, the project successfully transformed Umbrella's service management into a more efficient, user-friendly system, reinforcing the value of aligning design with both user needs and core business objectives.
